QHY Repairs

Santa Barbara Scientific, LLC, is the authorized Service Center for QHYCCD products purchased from dealers in North America. 

If you have a QHYCCD product that needs repair or replacement and you have not already done so, please open a ticket in the new Help Center from the QHYCCD website.

Click HERE to go to the new QHYCCD Help Center.

If you already have a ticket open and have been instructed to return your camera or filter wheel for repair or replacement and you purchased the item from a dealer in North America, then you can return it through us.  Please download the shipping instructions and return application form (below) before sending in your item.  You must include the completed form in the box with your item.  Not following the instructions may result in delay or a lost item.  

Instructions for returning a QHYCCD product for repair or replacement.

If you are in Canada or Mexico, please note the special additional instructions for returning an item from outside the U.S.  If you are in any country other than Canada, Mexico or the U.S., and you have been instructed to return your QHY product to us for service, please contact us first before you send your item to the U.S.  If you have any questions please contact us by email at qhyusa@gmail.com or call us at +1 (805) 574-7888.